FAQ
You can reach our customer service team via email at contact@fambear.com or by phone at +66 96-156-6505. Our support team is available Monday to Friday, from 9 AM to 5 PM (local time), excluding holidays.
To place an order, simply browse our online store, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
We accept all major credit cards (Visa, MasterCard, American Express). We also support Apple Pay and Google Pay). We can also support customers with PayPal, bank transfers, and cash. Please contact us for payment support.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the courier’s website.
We offer various shipping options, including overnight, expedited, and standard shipping. Delivery times vary based on your location and the chosen shipping method. Overnight orders must be received by us by noon the day before and are solely at the discretion of the shipping company. Expedited shipping typically takes 2 to 3 days while Standard shipping typically takes 5+ business days. Please note, that we do our best to ship orders out as quickly as possible.
Yes, we ship to most countries worldwide. Shipping costs, duties, taxes, other costs, and delivery times vary depending on the destination.
We offer a 15-day return policy on most items. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original packaging. Certain items, such as custom orders and others, may not be eligible for return.
To initiate a return, please contact our customer service team at contact@fambear.com. Provide your order number and the reason for the return. We will provide you with instructions on how to return your item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days and will be processed per the customer's card issuing bank terms.
All our products are designed to meet high safety standards. We source our products from reputable manufacturers to ensure the manufacturers comply with relevant safety regulations and laws.
We provide detailed product descriptions and specifications to help you make an informed decision. If you have any questions or need personalized recommendations, our customer service team is happy to assist you. Please send a message to contact@fambear.com and we will assist you,
We strive to provide high-quality therapy equipment and accessories to support your needs. However, we must emphasize that all products sold through our store are provided "as is" without any guarantees or warranties, either express or implied. We do not make any claims about the effectiveness or outcomes resulting from the use of our products. We do not guarantee that the products are fit for any particular purpose. It is your responsibility to ensure that the products are suitable for your intended use. We do not provide any guarantee regarding the durability or longevity of our products. The lifespan of therapy equipment may vary based on usage, handling, and storage conditions. We strive to keep our inventory updated and accurate; however, we do not guarantee the availability of any specific product at any given time. While we offer customer service to assist with your inquiries, we do not guarantee the resolution of technical issues or the provision of expert advice. For products manufactured by third parties and sold through our store, we do not guarantee the performance or quality of these items. Any warranty claims must be addressed directly with the manufacturer. In no event shall FamBear be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to death, injury, financial loss, loss of profits, data, use, goodwill, or other intangible losses, resulting from the use of or inability to use our products. By purchasing products from us, you acknowledge and agree to this No Guarantee or Warranty Policy.
To create an account, click on the "Sign Up" button at the top right corner of our website. Fill in the required information and follow the prompts to complete the registration process.
We take your privacy seriously and implement strict security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Only one discount code can be applied per order. Please check the terms and conditions of each promotion for specific details.
Yes, we offer discounts for bulk purchases. Please contact our team at contact@fambear.com for more information.
Yes, we offer product demonstrations and tutorials. Please contact us at contact@fambear.com.
