Question 1

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at contact@fambear.com (contact@fambear.com)or by phone at +66 96-156-6505. Our support team is available Monday to Friday, from 9 AM to 5 PM (local time), excluding holidays.

Question 2

How do I place an order?

Accepted Answer

To place an order, simply browse our online store, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express). We also support Apple Pay and Google Pay). We can also support customers with PayPal, bank transfers, and cash. Please contact us for payment support.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the courier’s website.

Question 5

What are your shipping options and delivery times?

Accepted Answer

We offer various shipping options, including overnight,  expedited, and standard shipping. Delivery times vary based on your location and the chosen shipping method. Overnight orders must be received by us by noon the day before and are solely at the discretion of the shipping company.  Expedited shipping typically takes 2 to 3 days while Standard shipping typically takes 5+ business days. Please note, that we do our best to ship orders out as quickly as possible.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping costs, duties, taxes, other costs, and delivery times vary depending on the destination.

Question 7

What is your return policy?

Accepted Answer

We offer a 15-day return policy on most items. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original packaging. Certain items, such as custom orders and others, may not be eligible for return.

Question 8

How do I initiate a return?

Accepted Answer

To initiate a return, please contact our customer service team at contact@fambear.com.(contact@fambear.com) Provide your order number and the reason for the return. We will provide you with instructions on how to return your item.

Question 9

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days and will be processed per the customer's card issuing bank terms.

Question 10

Are your products safe to use?

Accepted Answer

All our products are designed to meet high safety standards. We source our products from reputable manufacturers to ensure the manufacturers comply with relevant safety regulations and laws.

Question 11

How do I know which product is right for me?

Accepted Answer

We provide detailed product descriptions and specifications to help you make an informed decision. If you have any questions or need personalized recommendations, our customer service team is happy to assist you. Please send a message to contact@fambear.com (contact@fambear.com)and we will assist you,

Question 12

Do you offer product warranties?

Accepted Answer

We strive to provide high-quality therapy equipment and accessories to support your needs. However, we must emphasize that all products sold through our store are provided "as is" without any guarantees or warranties, either express or implied. We do not make any claims about the effectiveness or outcomes resulting from the use of our products. We do not guarantee that the products are fit for any particular purpose. It is your responsibility to ensure that the products are suitable for your intended use. We do not provide any guarantee regarding the durability or longevity of our products. The lifespan of therapy equipment may vary based on usage, handling, and storage conditions. We strive to keep our inventory updated and accurate; however, we do not guarantee the availability of any specific product at any given time. While we offer customer service to assist with your inquiries, we do not guarantee the resolution of technical issues or the provision of expert advice. For products manufactured by third parties and sold through our store, we do not guarantee the performance or quality of these items. Any warranty claims must be addressed directly with the manufacturer. In no event shall FamBear be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to death, injury, financial loss, loss of profits, data, use, goodwill, or other intangible losses, resulting from the use of or inability to use our products. By purchasing products from us, you acknowledge and agree to this No Guarantee or Warranty Policy.

Question 13

How do I create an account?

Accepted Answer

To create an account, click on the "Sign Up" button at the top right corner of our website. Fill in the required information and follow the prompts to complete the registration process.

Question 14

Is my personal information secure?

Accepted Answer

We take your privacy seriously and implement strict security measures to protect your personal information. For more details, please refer to our Privacy Policy.

Question 15

Do you offer any discounts or promotions?

Accepted Answer

Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.

Question 16

Can I use multiple discount codes on one order?

Accepted Answer

Only one discount code can be applied per order. Please check the terms and conditions of each promotion for specific details.

Question 17

Do you offer bulk purchase discounts?

Accepted Answer

Yes, we offer discounts for bulk purchases. Please contact our team at contact@fambear.com for more information.

Question 18

Do you offer product demonstrations or tutorials?

Accepted Answer

Yes, we offer product demonstrations and tutorials. Please contact us at contact@fambear.com.(contact@fambear.com)

FAQ